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Accessibility of online services to older people in Co. Wicklow
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Citation
Citizens Information Board (Ireland), South Leinster Citizens Information Service, 'Accessibility of online services to older people in Co. Wicklow', [report], Citizens Information Board, 2019-11-19
Abstract
Description
Digitalisation can be a challenge especially for older people. Increasingly public and social service providers request that members of the public access information, services and entitlements through government portals and organisations’ websites. The assumption is that access to the Internet is universal; everyone is internet savvy and has the capacity to use the Internet to address their particular needs. However, there is a whole generation who did not grow up or ever worked with digital technologies. The purpose of this study was to investigate the accessibility of online services including social, financial and public services to older people in Co. Wicklow. It explores the extent of their engagement with online services, barriers to accessibility and measures in place to ensure inclusion. This research was supported and funded by the Citizens Information Board (CIB) Social Policy Grant Scheme and is part of a wider CIB research project into digital exclusion as experienced by clients of Citizens information Services nationwide.
Date
2019-11-19
Journal Title
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Publisher
Citizens Information Board