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Pathways to Work Strategy 2020-2024 : submission by the Citizens Information Board
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Citation
Citizens Information Board (Ireland), 'Pathways to Work Strategy 2020-2024 : submission by the Citizens Information Board', [other], Citizens Information Board, 2019
Abstract
Description
The Citizens Information Board (CIB) welcomes the opportunity to make a submission to the
Department of Employment Affairs and Social Protection (DEASP) in respect of the Pathways to
Work Strategy 2020-2024. The Submission is based primarily on feedback from Citizens Information Services (CISs) and the Citizens Information Phone Service (CIPS) arising from queries from people seeking to transition from welfare to work. Citizens Information Services dealt with over a million queries in 2018, almost 45% of which were social welfare related. These included 50,000 jobseeker payment queries, 24,236 Working Family Payment queries and a further 11,400 activation scheme queries. CISs are likely to be the first port of call for many people seeking information about services and may be a ‘last resort’ for others who feel that they have exhausted all other avenues. Whereas Intreo is focused primarily on matching people with available work opportunities and enabling them to develop skills accordingly, CISs help people resolve logistical issues that may equally pose a barrier to either entering the labour force or taking up employment/training opportunities, e.g., housing, transport, child care, care of dependent older persons or people with disabilities, all of which can prevent people from entering employment.
Date
2019
Journal Title
Journal ISSN
Volume Title
Corporate Name
Publisher
Citizens Information Board
Files
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Pathways to work2019.pdf
Adobe PDF, 1.01 MB